I'm on a one-man mission to try and find out whether penalty fares are fair. First Capital Connect operates a penalty fare system whereby if someone does not a carry a valid ticket for the duration of their proposed journey, they will be charged £20 minimum.
Other rail operators such as the company, which provide the service between King's Cross and Hull, allow people to buy tickets on the train. My issue is that people do occasionally fall in to a situation where they do not have a valid ticket for their journey but the 'revenue protection officers' appear to penalise every time, without taking circumstances in to account. Therefore I think that they should revise their harsh rules and make situations more open. I'll happily give them a list of suggestions to make this a fool proof process.
As you can see FCC are extremely vague in their defnition and state you 'may' pay a penalty fare.
http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=100
Can anyone clarify what the rules surrounding the 'may' are?
Meanwhile I will write to them and ask....
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Reuqets under the Freedom of Information Act was sent this morning. They have replied stating that a response will be with me in 5 days....
A response was duly received, which contained a link to the fares section under the Strategic Rail Authority of 1993.
I asked for further clarification...
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